Privacy Policy

1. Introduction

This Privacy Policy explains how My German Language (“My German Language”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit https://mygermanlanguage.com/, communicate with us, register for our German language courses, or otherwise use our services.

Our courses are provided online through live classes. We offer German language courses from A1 to B2 levels. Course information is displayed on our website and students complete the registration/enrollment process through the registration link provided by My German Language.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

2. Personal Data We Collect

We collect only the information reasonably required to communicate with students, process course registrations, provide our services, process payments and manage our relationship with students.

2.1 Information provided during registration

Depending on the course and registration process, we may collect:

• Full name
• Email address
• Phone number and/or WhatsApp number
• Qualification
• Country
• Course and registration information

2.2 Payment and transaction information

Where a student makes a payment or registration-related transaction, we may receive or maintain information necessary to identify and manage the transaction, such as payment status, transaction reference and related registration information. Online payments may be processed through third-party payment providers, including Safepay, and other payment methods offered by My German Language.

2.3 Communications

We may collect information contained in communications you send to us, including questions, requests, feedback, complaints, course-related messages and other correspondence.

2.4 Information collected through website use

We may collect limited technical or usage information where this is necessary for the operation, security and improvement of our website. At present, My German Language does not use Google Analytics, Meta Pixel, Google Ads tracking or similar advertising/analytics tools. If such technologies are introduced in the future, this Privacy Policy will be updated as appropriate and any required notice or consent will be provided.

3. How We Use Personal Data

We may use personal information for the following purposes:

• To process and manage course registrations and enrollments.
• To provide information about our A1–B2 German language courses and live online classes.
• To communicate with students regarding registration, classes, schedules, course materials and support.
• To provide course materials, including PDF and other learning materials provided as part of the course.
• To process and reconcile payments and registration transactions.
• To respond to questions, requests, feedback and complaints.
• To administer refunds and cancellations in accordance with our applicable policies.
• To maintain appropriate business, administrative and transaction records.
• To protect the website and our services against misuse, fraud or unauthorized activity.
• To comply with applicable legal, regulatory, accounting or other obligations.
• To send course-related communications and, where appropriate, marketing communications such as email or WhatsApp messages.
• To improve our website, services and student experience.

Where we send marketing communications, we will provide an appropriate means for recipients to manage or withdraw from such communications where applicable.

4. Who We Share Personal Data With

We do not sell students’ personal information. We may share personal information where reasonably necessary to provide our services, process transactions, operate our website, communicate with students, or comply with legal or regulatory requirements.

• Payment processors and financial institutions involved in processing or confirming payments.
• Service providers and authorized third parties who assist us with website operation, communication, administration or related services.
• Professional, regulatory or governmental authorities where disclosure is required or permitted by applicable law.

For online payments, Safepay may process information in accordance with its own privacy and data handling practices. Other payment providers or financial institutions may similarly process information under their respective terms and policies.

5. How We Protect Personal Data

We take reasonable organizational and technical measures to protect personal information against unauthorized access, misuse, alteration, loss or disclosure. Access to personal information is limited to circumstances where it is reasonably necessary for legitimate business, service or administrative purposes.

We also seek to use appropriate procedures when handling suspected security incidents or unauthorized access. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

6. How Long We Store Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, enforce applicable terms, and meet legal, regulatory, accounting or other obligations.

When personal information is no longer reasonably required for these purposes, we may securely delete, anonymize or otherwise dispose of it in accordance with our applicable procedures and obligations.

7. Your Communications and Privacy Choices

If you have questions about the personal information we hold about you, wish to update information you have provided, or have a privacy-related request, you may contact us using the details below.

You may also contact us if you no longer wish to receive promotional messages. Course-related or service-related communications may still be necessary to administer your registration or participation in our courses.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, legal or regulatory requirements, or technologies used on our website. The updated version will be published on this page with a revised effective date.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact My German Language:

• My German Language
• Website: https://mygermanlanguage.com/
• Public Business Location: DHA Phase 5, Lahore, Pakistan
• Email: courses@mygermanlanguage.com
• Phone / WhatsApp: +92 334 8234617